The reply email address is typically your internal support address. This ensures consistency in your correspondence. It also synchronizes the reply email to always reflect the same address in the TO field when someone is replying to SWSD email notifications. It is a best practice to enter a reply email address in the email settings when you have a forwarding rule set up.
If your company has an internal support email address, you can set up a forwarding rule on your email server to automatically forward all emails from your internal support address to the dropbox email address. You can find your dropbox address at the top of the Email Settings page.Įxample: can send incidents directly to SWSD via an email sent to the dropbox address. Your company's account has a default global email dropbox address that is used for all email communication.
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